CoEfficient Software offers Business Process Outsourcing services to enhance the performance effectiveness of customer centric business processes.
Customer Support:
-Query handling
-Complaint handling
-Order booking
-Information delivery
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Telemarketing:
-Customer acquisition
-Lead qualification
-Cross selling and up selling
-Customer analytics
-Product Marketing
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Technical Support:
-Complaint handling
-Troubleshooting
-Online problem resolution
-IT helpdesk
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Email/Chat Support
-Query handling
-Complaint handling
-Issue resolution
-Troubleshooting
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We also provide BackOffice and Data Entry type of works to our customer
Technical support services include:
-Troubleshooting
-Ticketing
-Level 1, 2 and 3 support
-Help desk
-Warranty Support
-Desktop support
-Application support
E-mail & Chat Support
E-mail and Chat covers technical support, transaction verification, order fulfillment and problem resolution. We help you achieve two
key email management goals: improved response time and enhanced quality of response. Our customer service agents are trained to take over
email-query-handling. To facilitate this process the agents are trained extensively on your organization's products and services. They are also
educated on current and emerging e-mail software - enabling them to leverage the latest email techniques for optimal benefit.
E-mail has now become the basic means of data transmission and customer relationship.. Due to this many companies are outsourcing their non-voice call center needs, including
email support
services to us.
How can offshore email support services help me in my Business?
- Having your customer's e-mail queries
answered promptly, efficiently and accurately is bound to increase
customer satisfaction and overall growth of our business.
- Offshore email services enable you to
balance work between peak and off-peak periods.
- As a result it makes sense to outsource
web-based support systems so that you can maximize focus on core
competencies. This in turn enables efficient time utilization.
Having a professional offshore e-mail based support system ensures lower call volumes and substantially reduces costs for voice support.
How will this setup work?
- A knowledge base of frequently asked
questions and answers will be created in collaboration with our
clients' needs and requirements.
- The knowledge bases are continually
updated and improved, based on our agent's interactions with
customers.
- Realizing that there are few quick fix
solutions, our agents are thoroughly trained and familiarized with
the client's processes, products and services.
- When an email is received, incoming
messages are scanned and routed to the appropriate agent. Our
trained and competent agents provider clear, consistent, and
complete answers to increase customer satisfaction and reduce
follow-ups.
The
use of a database that holds standard responses to frequently asked questions ensures that the agents' have access to quick and standardized responses. The online knowledge base can also be used
to provide immediate personalized responses to customer queries.
Benefits
- Lower cost of customer management
- Enhanced customer experience and higher
customer satisfaction
- Lower customer attrition
- Effective customer management through
accessibility best practices in customer experience management
We will work
hand-in-hand with you as a partner to build a strong, successful,
long-lasting relationship with your customers. Strategic call
center inbound services can make all the difference to your company’s competitive edge.
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